Appreciation Client Relations

The adeptly delivered thank you

The gift of thanks is precious.  This morning I had the opportunity to listen in on a thank you voicemail message from a client to a lawyer I know.  The lawyer had sent over a holiday gift basket to the company and a senior member of the executive called to express his thanks.  His voicemail message was truly inspiring and reminded me about how an adeptly delivered thank you takes little time to give and can bring great happiness to the recipient.  Here’s what he did:

  • He picked up the phone and made a call.
  • He spoke slowly and told a story about how the gift basket was received and how everyone on the team appreciated it.
  • He expressed sincere thanks.

The lawyer was delighted by the message.

In these pre-Christmas days many of us working in the legal sector are sending and receiving gifts.  Often times in the interest of expediency we will send a quick email of thanks and certainly that is sufficient to check the proper etiquette box.  I encourage you though to take just an extra moment and make a phone call instead.  Happiness is contagious.

About the author

Allison Wolf

I am the founder of AWAL and one of the most senior coaches for lawyers in North America. I have helped countless clients over the past fifteen years, develop thriving legal practices and before that served as director of marketing for award-winning law firms. My specialty is uncovering the thinking traps and gaps holding clients back and helping them acquire the mindsets, skills, and habits for growing successful and rewarding legal careers. After a career in legal marketing and business development with law firms in Beijing, New York, and Vancouver, I was trained as a coach in 2004 at Royal Roads University and now coach clients from across North America. You can reach me at or learn more about my coaching practice from the coaching section of the Attorney With A Life Website.